Reference

What You Agree To When You Use bbb8

These terms set out the rules that apply when you open an account and use bbb8 — covering deposits, withdrawals, wallet use, and how we handle your account.

Applies to all bbb8 accountsCovers bKash, Nagad, Rocket wallet useSubject to local law and eligible regionsUpdated terms replace all previous versionsContact support if anything is unclear
bbb8 What You Agree To When You Use bbb8
TERMS CONTACT

Reach Us About These Terms

If a clause in these terms is unclear, or you have a question about how a rule applies to your specific account or wallet method, our support team can help. Queries about bKash, Nagad or Rocket transaction terms are handled through the same channels as general account support. We aim to respond to written queries within one business day.

Team online

Live Chat

Open the chat window from any page on bbb8 to ask about a specific clause or how a term applies to your account.

Email Support

Send a detailed query to our support address if you need a written record of the clarification, especially for wallet or withdrawal terms.

Account Help Section

Log in and check the account help section for wallet-specific term summaries covering bKash, Nagad and Rocket deposit conditions.

HOW WE OPERATE

Account Security and How We Handle Your Data

bbb8 applies standard account-security practices — including OTP verification at login and wallet confirmation steps before any withdrawal is processed. We retain account data for as long as your account remains active and for a defined period after closure, as required by applicable regulations in the regions we serve. You can request a summary of the data we hold on your account by contacting support through live chat or email. Changes to your registered wallet — for example, switching from bKash to Nagad as your primary withdrawal method — require identity re-verification before they take effect.

OTP Account Verification

Every login is protected by a one-time PIN step. Withdrawal requests also require wallet-level confirmation before funds are released to your bKash, Nagad or Rocket account.

Data Retention Policy

We hold your account and transaction records for as long as your account is active, plus the period required under applicable regulations for your region.

Wallet Change Requests

Switching your registered withdrawal wallet — between bKash, Nagad or Rocket — requires a re-verification step. Submit the request through account settings and follow the prompted steps.

Data Access Requests

You can ask us what data we hold on your account. Contact support by email with your registered account details and we will respond within the timeframe local regulations require.

Common Questions About These Terms

The questions below cover what we hear most often about account eligibility, wallet rules, and how these terms interact with your bKash, Nagad or Rocket activity. If your question is not listed here, live chat is the quickest path to a direct answer.

Access and the full application of these terms depend on your location and local law. Eligibility is assessed at the time your account is opened and may vary by region.

The revised terms take effect on the date they are published here. If you continue using your account after that date, that counts as acceptance of the updated version.

Yes, all three are supported wallet methods. Each deposit and withdrawal is governed by both our terms and the individual wallet provider's own conditions at the same time.

Email support with your registered account details and specify that you are making a data access request. We respond within the timeframe required under applicable regulations.

Contact us through live chat or email and describe the specific term and transaction in question. Our team will review the case and respond with a written explanation.

Sports betting availability — including cricket and BPL markets — is subject to these general terms plus any category-specific rules published on the relevant section of the platform.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.