Reference

How bbb8 Handles Your Personal Information

This page explains exactly what data bbb8 collects when you open an account or make a deposit via bKash, Nagad or Rocket — and what we do with it.

Account data protectedbKash, Nagad, Rocket transactions coveredYour rights clearly statedNo third-party data sellingBangladesh-applicable policy

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DATA HANDLING STANDARDS

How We Protect and Manage Your Information

We apply consistent data handling practices across every part of the platform — from the moment you register to each time you complete a bKash, Nagad or Rocket deposit. Here is what that looks like in practice across four areas we hold ourselves to.

Account Security Login sessions are protected by OTP verification sent to your registered mobile number. We flag unusual access attempts and can lock an account pending your confirmation.

Cookie Use We use session cookies to keep your lobby state intact while you browse. Persistent cookies track preferences only — you can clear them via your mobile browser settings at any time.

Data Retention Active account data is held as long as your account exists. After closure, financial records tied to bKash, Nagad or Rocket transactions may be retained for the period required by applicable rules.

Third-Party Sharing We do not sell your personal data. We share only what is strictly required with payment processors like bKash, Nagad and Rocket to complete a transaction you have authorised.

What We Collect and Why We Hold It

bbb8 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account on bbb8, we collect the details you provide directly — your name, contact information, and the payment method you choose to fund your account. If you deposit via bKash, Nagad or Rocket, we record the transaction reference and wallet identifier attached

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to that transfer; we do not store your full wallet PIN or password at any point. We also collect device and session data automatically — the type of mobile or desktop browser you use, your IP address, and how you move through the lobby. This helps
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us detect unusual login behaviour and flag potential account security issues early. Data related to your payment activity — amounts deposited, withdrawal requests and their status — is kept for as long as your account is active and for the period required under applicable financial record-keeping
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obligations. You can ask us to review, correct or delete your personal data at any time by contacting our support channel. Note that some data may need to be retained for compliance purposes even after an account closure request. Availability of our services, and therefore the
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scope of data we hold on you, depends on your local law and eligible regions in Bangladesh.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you want to access, update or remove personal information held on your bbb8 account, our support team handles privacy requests directly. Reach out through any of the channels below and specify that your query is a data or privacy matter so it gets routed correctly. We aim to respond to all privacy-related messages as promptly as our queue allows.

Live Chat Open the chat icon inside your account dashboard to send a privacy or data request directly to the support team during available hours.

Email Support Send your data access or deletion request to our support email. Include your registered account name and the nature of your privacy query for faster handling.

Account Help Centre Log in, head to account settings and use the Help section to raise a privacy concern or request a copy of the data we hold on you.

Your Privacy Questions Answered

These are the questions we hear most often about how bbb8 handles personal data. If your question is not here, contact our support team directly through live chat or email.

We collect your name, contact details and the payment method you register — such as your bKash or Nagad wallet number. Device and session data is also collected automatically when you log in.

No. We only record the transaction reference and wallet identifier linked to a deposit or withdrawal. Your PIN or wallet password is never stored on our system at any point.

Yes. Contact our support team via live chat or email, identify your account and request a data summary. We will provide details of what we hold and how it is used.

Send a deletion request through our support email or account Help section. Some financial records tied to Rocket, bKash or Nagad transactions may be retained for compliance even after deletion.

Only with payment processors needed to complete a transaction you authorise — such as bKash, Nagad or Rocket. We do not sell or transfer your data to unrelated third parties.

This policy applies to accounts opened through bbb8. Whether you can access our services depends on your local law and eligible regions. We recommend checking what applies in your location.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoTerms & Conditions InfoBbb8 Banking

How bbb8 Handles Your Personal Information

How We Protect and Manage Your Information

How to Reach Us About Your Data

Your Privacy Questions Answered

01 What personal data does bbb8 collect when I open an account?

02 Does bbb8 store my bKash or Nagad PIN?

03 Can I request a copy of the data bbb8 holds on me?

04 How do I ask bbb8 to delete my personal data?

05 Who does bbb8 share my data with?

06 Does this privacy policy apply to me in Bangladesh?

Privacy Policy

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