Verifying Your bbb8 Account Identity
Account verification — KYC — is how we make sure your wallet and your account belong to the same person. It protects your balance from unauthorised withdrawal requests and keeps your account in good standing. We ask for a government-issued photo ID and a selfie or a document that shows your wallet-registered mobile number. Upload them through the verification section in your
account settings. Once our team reviews and approves, the verified status unlocks withdrawal requests without the extra check step each time. Start the process early so nothing holds up your first withdrawal.
- Step 1 — Go to account settings — Open the verification section inside your bbb8 account settings. You will see the document upload fields and a progress indicator for each step.
- Step 2 — Upload your ID — Submit a clear photo of a government-issued ID — National ID card or passport. Both sides of the card are required for the NID submission.
- Step 3 — Confirm your mobile number — Upload a document or screenshot confirming the mobile number linked to your bKash, Nagad or Rocket wallet matches your registered account number.
- Step 4 — Wait for review — Our team reviews submissions and updates your account status. Verified accounts see the KYC badge in account settings and face no extra ID checks on withdrawals.